Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to enhance productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes.
Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.
- Task Mining projects specify which activities, users, and timeframes to analyze.
- Categorization organizes and add context by grouping similar workstation activities with user-friendly names.
- Event filters prevent collection of app details.
- Data privacy measures safeguard and provide users with control over data collection ensuring that sensitive activities are masked and anonymized.
- Two analyses helps process owners analyze tasks, identify inefficiencies, and make data-driven decisions.
Initial Release
Required plugins: ServiceNow IntegrationHub Action Step - Kafka Producer, ServiceNow IntegrationHub ETL Consumer - Kafka, ServiceNow IntegrationHub Flow Trigger - Kafka, Service Error Management
Dependencies: Agent Client Collector Framework, ITOM Cloud Services Core