0
3.1.9
Zurich, Yokohama
Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to enhance productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes.
Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.
- Task Mining projects specify which activities, users, and timeframes to analyze.
- Categorization organizes and add context by grouping similar workstation activities with user-friendly names.
- Event filters prevent collection of app details.
- Data privacy measures safeguard and provide users with control over data collection ensuring that sensitive activities are masked and anonymized.
- Two analyses helps process owners analyze tasks, identify inefficiencies, and make data-driven decisions.
New:
- Introduced a configurable date range (7 days by default) for data aggregation on the Categorization page to allow power users to reduce data volume in order to prevent browser request failures with large datasets.
Changed:
- Updated link to macOS agent to ensure users have access to the latest version.
Fixed:
- Fixed issue where the business rule to view project lists was incorrectly applying to Sys Admin instead of Task Mining Admin role. Now, only users with the Task Mining Admin role can see all projects.
- Fixed issue where Task Mining entries appeared in the All menu for users without TM roles.
- Fixed issue where mining jobs completed without errors but failed to identify task instances due to environment-specific configuration.
Required plugins: ServiceNow IntegrationHub Action Step - Kafka Producer, ServiceNow IntegrationHub ETL Consumer - Kafka, ServiceNow IntegrationHub Flow Trigger - Kafka, Service Error Management
Dependencies: Agent Client Collector Framework, ITOM Cloud Services Core