0
3.1.1
Zurich Patch 2, Zurich, Yokohama Patch 8, Yokohama, Xanadu Patch 2, Xanadu
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Ability to provide AI search results based in AI-search profile configuration.
- Users can configure the rules for both field-level and contextual recommendations.
- New
- Genius Result card updates include:
- Expandable KB summaries
- KB sources as clickable links that open a detailed KB article view
- Button to attach and link a KB article to the incident comments
- Button to copy KB summary
- Genius Result card updates include:
- Changed
- Fixed
- Removed
Recommended Actions Framework Bundle v16.0.0