0
1.8.3
Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1
Generative AI
ServiceNow AI Control Tower is a centralized enterprise governance and visibility workspace. It helps organizations discover, govern, secure, observe, and measure all AI assets—including internal models and third-party agents.
- AI Control Tower: Single pane view of AI footprint in the organization with actionable insights for governance and control.
- Centralized AI asset inventory: Centralized information about AI systems, AI models, prompts, MCP servers and datasets, and their relationships.
- Discover: Automatically discover AI across the enterprise—hyperscalers, SaaS platforms, dev platforms. Also supports automated discovery of Now Assist skills and ServiceNow deployed models.
- Govern:Establish AI strategy, manage risk and lifecycle, deploy and enforce integrated controls, and demonstrate compliance. Connect AI investments to business outcomes and automate EU AI Act, NIST AI RMF with continuous governance, not periodic audits.
- Secure: Track AI access, security posture metrics, and guardrails—taking action through automated workflows while maintaining control across the entire AI landscape. Analyze exposure, prompt injections,
- Observe: Continuously monitor and evaluate AI agents' performance through metrics and log traces. Quality and safety scoring feeds value calculations.
- Measure: Quantify AI's business impact with comprehensive metrics tracking adoption rates, realized value, and ROI.
- AI Native platform experience: Built-in AI insights and recommendations that drives action not just reporting
This application is available for customers entitled to the AI Control Tower for the Enterprise Foundation SKU.
Discovery & Inventory
New
- Multi-tenant credential support for hyperscaler connectors
Changed
- Enhanced asset enrichment with cloud-native metadata and AI system relationship mapping
- Relationship mapping with Business applications (requires EA entitlement)
- Simplified asset states and status which replaces lifecycle phase and lifecycle status in asset record view
Removed
- Legacy single-tenant discovery connectors
Governance
New
- Pre-built compliance content — Ready-to-use pack of regulations, control objectives, and risk statements with Day-1 readiness for California and Colorado AI laws
- New AI-enabled Risk & Compliance conversational experience with action-based navigation and AI skills for task prioritization and control recommendations
- Common Controls Alignment across frameworks to avoid duplication
Changed
- Unified Task Experience streamlining navigation between playbook tasks for faster impact and risk assessments
- Enhanced control recommendation engine powered by AI
Removed
- Manual control framework templates
Security
New
- Data security and privacy enforcement rules integrated into AI system governance
- Real-time anomaly detection and alert capabilities for AI model behavior
- Compliance-aware data masking and redaction for regulated environments
Changed
- Security assessments now integrated into AI lifecycle workflows
- Enhanced visibility into data flow and AI model access patterns
Monitoring & Value
New
- Continuous Controls Monitoring using LLM-as-a-judge for quality and safety scoring by metric and weight per AI system type
- Customizable evaluation templates for agent performance tracking
- Real-time productivity insights with cost per execution (input/output tokens, total tokens breakdown by session/trace/span)
- AI-generated insights for automatic triage and troubleshooting of low-scoring agents
- Agent auto-discovery from observability logs to keep inventory current
Changed
- Performance trend tracking with frequency visualizations integrated into agent asset records
- Value templates now support real-time quality scores as acceptance rates for productivity calculations
- Sampling rate customization (1% to 100%) by metric for flexible observability coverage
Retired
- Static evaluation frameworks
- Manual agent scoring processes
AI Native Experience
New
- Insights and recommendations framework
- Duplicate asset detection insights and mark as duplicates
Requires platform version Australia Patch 5