1
1.1.0
Xanadu, Washington DC, Vancouver
Continuously measure Service Portal experience at the right times – when end-users are using it! Manage and improve experiences with your portal and increase employee productivity.
HappySignals Service Portal IT Experience app is an out-of-the-box integration between ServiceNow ITSM and HappySignals IT Experience Management Platform. It enables IT teams to collect and share high-quality experience data about your Service Portal, so as to identify focus areas and make data-driven changes to improve end-user experience and employee productivity.
FEATURES
- Automate timed in-portal pop-up surveys to collect feedback from end-users while they are using the portal
- Use research-backed surveys to quantify end-user happiness and productivity, and identify reasons why end-users may be unhappy or losing time
- Get actionable experience data to drive decision-making about improving your Service Portal
HappySignals is the leading IT Experience Management™ Platform. It enables Enterprise IT to manage experiences and drive decision-making with experience data, so as to increase employee happiness and productivity. Find out more: https://www.happysignals.com/it-experience-management-platform
- Two in-portal widgets (Call to Action & Survey Pop-up) to automate feedback collection from end-users while they are using the portal
- HappySignals research-backed surveys to measure happiness, lost time, and factors influencing end-user experience with your Service Portal
- Easy configuration for defining the data to be used in the integration
- Instant feedback loop in ServiceNow for IT teams
- Added new Call To Action widget and improved Survey Pop-up widget with more customizability
- Added support for Instant Feedback Loop in ServiceNow to provide context information about survey responses
- Added enablers to opt in for advanced end-user statistical analyses from HappySignals
Service Portal