LogicMonitor’s integration with the ServiceNow Service Graph Connector evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management. The Service Graph Connector for LogicMonitor allows users to streamline data collection across systems so that they can understand how the entire ecosystem is working at a glance, from infrastructure to applications, and then be immediately notified when changes occur.
IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services.
Benefits Include:
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Understand Overall Service Health: The Service Graph Connector for LogicMonitor allows users to monitor, visualize and alert on the health of overall services rather than the health of individual monitored devices ultimately increasing visibility into the whole ecosystem
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Bi-directional Data Flow: Deliver a single source of truth with real-time, accurate, and relevant details maintained in both LogicMonitor and ServiceNow. Not only does this encourage collaboration between IT Ops and Service Management, it also helps improve overall CMDB health.
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Enhance Alerting and Insight: Generate meaningful dashboards as you add devices, combining data from across your infrastructure to create application or service-specific views. When you are able to visualize service dependencies and identify big picture impacts and anomalies, you can focus on incidents with the greatest impact to the business.
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Customize Based on Your Business Needs: No IT environment is the same, so we make it easy to build on our powerful CMDB application architecture to meet the unique needs of your business.
**Note that while this App is listed as "Free" on the ServiceNow Store, you will be billed by LogicMonitor to use in Production environments. Please reach out to LogicMonitor to learn more.
Inbound synchronization workflow using: DataSources, REST messages, robust transformations, and identification rules
Class mapping for hardware and cloud devices, including relationships to child classes
Decoupled LogicMonitor data into Related Data for better performance and CMDB stability
2.0.32 -
- Implemented the Common Connection Framework
- Removed cryptojs library
- Removed hardcoded domain name logicmonitor.com from api calls made to LM
2.0.22 -
- Added User-Agent in headers for api calls from SNOW to LM
- Resolved bug causing timeout error in "Provision device in LM".
2.0.20 -
- Added a new property and updated Business Rule for Device Provision to choose whether to match existing LM Objects to Service Graph CIs if the item already exists during provisioning.
- Instance monitoring and alerting can now be disabled/enabled from the LM Resource in ServiceNow. Outbound instance update has been updated to handle the enablement/disablement of alerting/monitoring for relevant instances.
2.0.17 -
- Migrated navigation items for SGC as per ServiceNow guidelines.
2.0.15 -
- Updated the LM APIs to v3
2.0.13 -
- Minor fix for LogicMonitor SDT ID field in the Change Request.
2.0.12 -
- The support page for Logicmonitor has been updated with a new logo.
- Modify and delete SDT on change request.
2.0.0 -
- Moved LM Resources to their own class to allow for more reliable and flexible ETL processing.
- Converted all Business Rules and Scheduled Jobs to use the new LM Resource class.
- Added full support for instance level relationship mapping.
- Added logic to minimise API calls made to the LogicMonitor platform.
- Added asynchronous processing for imports of LogicMonitor resources to ServiceNow.
- Added support for collector mapping based on ServiceNow CI attributes.
- Added support for outbound updating of properties from related CI Classes.
- Added the ability to dot-walk properties on the Outbound Resource table.
- Reorganised application menus to be more intuitive.
- Adjusted the LogicMonitor CMDB Admin and CMDB User roles to follow principles of least privilege.
- Added support for instance level change management to scheduled downtime syncing into LogicMonitor.
1.0.16 - Fixed 'Properties' navigation module and added a schedule for the LM Cloud data source
1.0.15 - Update dependencies for ITOM Discovery Licensing
1.0.14 - Initial release of the Service Graph Connector for LogicMonitor.
ITSM
Dependencies
IntegrationHub ETL
Cloud API (com.snc.cloud.api)
Discovery and Service Mapping Patterns (sn_itom_pattern)
Integration Commons for CMDB (sn_cmdb_int_util)
CMDB CI Class Model (sn_cmdb_ci_class)