Brazil, Australia Patch 5, Australia Patch 3, Australia Patch 1
Standalone Application
The Core Business Suite Foundation for Workplace Service Delivery provides pre-configured workflows for streamlined case and knowledge management, along with foundational AI capabilities for the Workplace Service Delivery department.
1. Pre-configured workflows for case and knowledge management
2. AI capabilities included:
- Case summarisation
- Shipped out-of-the-box Workplace Services knowledge base.
- Owners and managers can be defined by the admin for the knowledge base in the Core Business Suite configuration console to ensure proper governance and content tracking.
- Shipped Now Assist search sources for Workplace Services for Knowledge article generation from workplace case table on the Knowledge center.
- Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module.
Not applicable for this application version. For more information, please see
Application Runtime Policy
It is recommended to first install the Implementation Agent app (sn_ia), and then initiate the installation of Core Business Suite Foundation for Workplace Services from the Product Hub.