0
1.3.0
Zurich, Yokohama, Xanadu
Qualtrics is the System of Experience where it provides customer sentiment, customer value, and survey based on customer experience. ServiceNow, as the System of Engagement, wants to gain insights into how customers feel during the end-to-end engagement lifecycle, such as from logging the incident to closing the incident. The Qualtrics Spoke provides a list of spoke actions that enable the user to automate the experience workflow so that the end-user can strategically target the right customers with the right resources at the right time.
When ServiceNow integrates with Qualtrics together, the possibilities are endless.
Action highlights:
Contact Management
- Create Contact
- Look up Contact Distribution Email History
- Look up Contact Distribution Response History
- Look up Contacts Stream
- Look up Contacts by Email
- Update Contact
Distribution Management
- Create Distribution
- Look up Distribution Links Stream
- Look up Distributions Stream
Library Management
- Look up Library Messages Stream
Mailing List Management
- Create Contact in Mailing List
- Look up Contact in Mailing List
- Look up Mailing Lists Stream
- Remove Contact from Mailing List
Survey Management
- Look up Surveys Stream
Event Subscription Management
- Create Subscription
- Look up Subscription by Subscription ID
- Look up Subscriptions Stream
Security update: Improved system scoping privilege for better sample subflow security
Integration Hub