Robust telco order configuration, pricing and quoting processes rely on a consistent and unified charging engine to ensure that prices are always transparent and accurate and every point in the life cycle, from initial inquiries to the creation of a formal quote, to the purchase, provisioning, activation and subsequent changes to network and value-added services. With the MATRIXX Digital Monetization Orchestrator, a telco can readily integrate and orchestrate processes unifying ServiceNow CPQ with the MATRIXX real-time digital monetization solution. MATRIXX’s configurability ensures that telcos can support the full suite of traditional fixed and mobile service offers and rapidly pursue new and innovates service lines and bundles to deliver enhanced experiences to consumers, businesses and industry partners alike.
With integrated ServiceNow CPQ and MATRIXX monetization processes, the telco can:
- Rapidly configure new price plans and offers and automatically integrate the MATRIXX pricing catalog with the enterprise commercial catalog.
- Support CPQ processes through all customer-facing channels by presenting real-time, accurate prices from MATRIXX and ensure that prices quoted during the selling and purchasing process are identical to what the customer is charged.
- Ensure that all new orders, moves, additions, changes, or deactivations are immediately reflected on the customer’s subscriptions so that one-time charges, recurring charges and usage charges are accurate at all times.
The MATRIXX digital monetization solution delivers a 3GPP-compliant 3G/4G/ Online Charging System (OCS) and 5G Converged Charging System (CCS) at its core, surrounded by robust monetization features including:
- Monetization catalog
- Subscription, recurring and promotions management
- Personalization and group management
- Real-time notifications
- Real-time payments
- Channel enablement
- Bill cycle management and taxation
- Event and session management
- Contracts and financing
- Event repository and streaming management
- Revenue share calculations and revenue reporting
This release exposes all MATRIXX digital monetization TM Forum-compliant APIs to ServiceNow CPQ to orchestrate subscriber and charging activity. MATIRXX APIs can be orchestrated to:
- Create and manage users, subscriptions and groups
- Create and manage devices
- Add/purchase and deactivate/cancel product offers
- Change existing subscribers, groups, devices, product offers, and users
- Manage customer balances, credit limits, and notification thresholds
- Retrieve price plans, billing cycles, balance classes, thresholds, and service types
- Initialize balances for on-demand balance intervals
The release also exposes MATRIXX catalog item APIs to integrate and synch with a telco’s enterprise product catalog.
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