Reduce your service desk’s incident volume and improve the employee experience by embracing self-service issue resolution. 1E Service Catalog Connect empowers employees to resolve their own issues without the need to raise a service desk ticket. It integrates 1E’s DEX platform, and ServiceNow’s Service Portal to offer automated issue remediation in real-time. 1E Service Catalog Connect encapsulates common employee requirements, such as configure/reset VPN settings , enable time boxed local admin access, automated Software installs for faster issue resolution wherever the employee is located.
The purpose of 1E Service Catalog Connect app is to empower end users to fulfil requests without ever raising a support ticket. The self-serve features in this release include:
- Upgrade Windows PC - Upgrade Windows on their machine or migrate their data and apps to a new machine.
- Embedded Guided Tours for a step by step walk through.
- Unlock a domain account
- Free Up disk space
- Enable VPN, USB, Audio
- Enable Remote Desktop Connection
The app also provides extensibility to build your own Use cases from a list of 600 readily available actions.
This minor release of 1E Service Catalog Connect v3.2.5 contains changes for new logo - 1E (A TeamViewer Company).
1E Core 4.0.11
1E 8.1/9.0/23.7/24.1
1E Shopping 6.1