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1.7.0
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow Notify Zoom connector provides support for Zoom video and audio conferencing via the ServiceNow Platform for rapid communication with internal members, customers, and contractors. Notify provides workflows that shorten the timeline for mobilizing resources to begin working on an incident or task by alerting the right people for action.
The Notify Zoom Connector expands the Notify communication channel by managing and initiating a Zoom meeting directly from any task record such as an incident, change or request.
- Start and end a Zoom meeting from Major Incident Workbench or from any task record such as incident and change request.
- Manage a Zoom meeting by adding or removing participants.
- Track and report the meeting details such as meeting duration and attendees for further analysis.
New
- The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly enhances the security of the data and prevents unauthorized access.
- Install and activate the Notify plugin (com.snc.notify) before you install the application.
- Ensure that the Zoom Spoke for ServiceNow IntegrationHub plugin (sn_zoom_spoke) is installed and the necessary IntegrationHub license is available to use Zoom for meeting management.