0
3.0.2
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- As of this version, the search widget has been made compatible to use as an add-in in Outlook clients.
- Find spaces more easily with enhanced search and filter options.
- View a larger space image.
- Find available spaces by using the floor map.
- Show additional fields as configured in the reservable module.
- The system will try to retain services when changing the date, time, or location.
- Create reservations for your delegates.
- Improve configurability of the Event Planner experience.
- Apply a custom filter and grouping when using the Event Planner experience.
- View the space details directly from the schedule of the Event Planner experience.
- Change and add additional time zones in the Event Planner experience based on the buildings that are being managed in the Event Planner experience.
- Show employee names who reserved a space directly on the map while searching for an available space.
- Employees and guests can reserve spaces using the Workplace Services Kiosk.
- Set on system level the number of spaces used for displaying and loading additional spaces in the Event Planner experience.
- As of this version, the search widget has been made compatible to use as an add-in in Outlook clients.
- Changed
- Search for spaces more easily by switching the position of the search and filter criteria. Search criteria and filter criteria can be collapsed to show more information for each view.
- Improvements to the design when viewing reservation details.
- Fixed
- Unable to change the date in the bar after making other changes when using the Event Planner experience.
- Sometimes, the incorrect reservable module was selected when trying to reserve a space when using the Location Directory.
- The "Reservation on your behalf" and "Reservation on your behalf updated" push notifications pushed an empty notification.
- Changing buildings were not updating the start and end times
- Clearing the building value in the Quick reservation experience did not show the correct label.
- The date format in the Cancel reservation email notification could display "invalid" in certain cases.
- In some cases, when editing a multi-building multi-location reservation, the message "No item selected" could be displayed instead of the selected buildings or locations.
- Sometimes, adding attendees to an existing reservation could result in an error, which was not read out by Screen readers.
- The Outlook add-in intermittently allows creation of extra services for recurring reservations.
- In some cases, an error message about a Query Range was displayed on the reservation search page.
- Spaces were not visible for employees when a spaces is part of multiple neighborhoods, including a restricted neighborhood, and they were not part of that neighborhood.
- Reservable modules were available in the Quick Reservation widget, even when the module was not indicated to be available here.
- The normal widget for adding additional services was loaded instead of the record producer after removing the services.
- Images added to the Reservation notes show truncated or do not display correctly in the Reservation summary page
- Sometimes, the invitees tab was not loading by default after attendees were added.
- Sometimes, the cancel button was displayed for reservations created from an external provider in Schedule view (Event Planner experience).
- The Cancel Series button was visible for recurring reservations created from an external provider.
- Additional notes were not displayed correctly when clicking on show more on the mobile browsers.
- Removing parking preference when editing an existing visitor registration within a reservation was not saved.
- Updating a reservation in the Event Planner experience could show an incorrect message that services could be retained.
- The maximum number of occurrences was calculated incorrectly on the Space Details page.
- Sometimes, spaces from multiple buildings were visible after changing the building and clicking "show more".
- Tags displayed the Card-view in the Location Directory experience were not updated correctly.
- Locations were not auto-refreshed for the Card-view in the Location Directory.
- Employees could reserve spaces without neighborhood access by directly accessing the reservation details page URL.
- Sometimes, the message informing employees of overlapping reservations was displayed inconsistently.
- The link in the searching a space near a colleague's email templated failed for several date formats.
- The reservation subject is auto changed when changing the reservation details using REST API explorer.
- Enhanced the use of capitols to better support translations for service names.
- Enhancements to translation issues
- Enhanced styling for displaying timeslots.
- Enhanced styling for browsing by neighborhood on mobile browsers.
- Resolved issues where NVDA screen readers could not read time fields properly.
- Security fixes
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.