4
1.0.5
Washington DC, Vancouver
Tryvium Desk powers up your existing investments on Teams by adding features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc... It also enables you to automate repetitive tasks using a chatbot. Tryvium desk for teams provides integration with Servicenow in Teams tab to empower agents with 360 degree view of customer profile and servicenow tickets. Tryvium features a full blown real-time dashboard that helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
Note: This is a free Teams-Servicenow integration app when you purchase Sensiple Tryvium Desk for Teams product. Please contact sales@sensiple.com for any queries.
- Chatbot Visual IVR
- Live Agent Routing
- File Sharing
- Queue Position
- Agent Chat Invite
- Routing Strategy
- File sharing
- 360° view of end user
- Canned Response
- Chat Transcript
- Create/Update Tickets
- Conference Invite
- End Chat
- Manage Agents
- Manage Bots
- Manage Skill groups
- Manage Visual IVR
- Dashboard
- Reports
- Access/Privileges
- Forced Routing
EndUser Features:
- Chat Bot
- Live Agent Routing
- File Sharing
- Language Translation
- Queue Position
- Queue Waiting Time
- Queue Wait Timeout
Agent Features:
- Chat Invite
- Routing Strategy – Round Robin
- File Sharing
- End Chat
- EndUser Profile View
- Agent Presence
- Create Ticket (Context Application)
- Update Chat Transcript in Ticket Notes (Context Application)
- View EndUser Tickets (Context Application)
- Search EndUser Tickets (Context Application)
- Chat Skill Group Business Hours
- Canned Messages (Context Application)
Administration Features:
- Capture Chat Transcript
- Chat Real-Time Dashboard
- Bot Management
- Agent Management
- Agent Skill Group Management
- Context Application Management
- Canned Messages Management
- Reports
- User Management
- System Messages
- Access Permissions
Integrations:
- Microsoft Bot Framework
- Microsoft LUIS
- Microsoft QnA Maker
- Microsoft Language Translator
- Servicenow
Microssoft Teams
Servicenow ITSM
Azure Bot Service
Azure App Service