0
3.0.1
Yokohama Patch 3, Yokohama, Xanadu Patch 3
This Now Assist-based conversational intake feature enables suppliers to independently access timely and accurate information regarding their submissions, thereby reducing lead times and improving their overall efficiency. It also reduces the wait time for suppliers for simple queries such as payment and inquiry status and enhances average handle time for buyers by providing access to real-time information to the suppliers through the conversational intake.
Now Assist for Supplier Lifecycle Operations includes the following key features:
- Supports the case summarization functionality for invoice processing and inquiry cases. Users can gain this insight without the need to navigate multiple screens or perform extra actions.
- Uses generative AI to guide the supplier team and enhance productivity and efficiency through conversation and proactive experiences for invoice cases.
- Uses generative AI that helps suppliers to view or update information through conversational flows.
- Supplier onboarding has traditionally been a slow and resource-heavy process for procurement and sourcing teams. In this release, we’re introducing an AI agent-powered onboarding solution "Coordinate supplier onboarding" designed to automate and streamline the supplier registration process. These intelligent agents guide supplier managers through data submission, validate documentation, orchestrate tasks across internal teams, and integrate seamlessly with backend systems. The result: faster onboarding, reduced manual effort, and a dramatically improved supplier experience.
- Now Assist Panel for summarization will allow fulfillers to summarize supplier cases and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.
- Enhanced supplier summarization feature with multi-language support powered by Now Assist. Summaries are now available in multiple languages beyond English, enabling broader accessibility and improved global collaboration.
- Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Supplier Lifecycle Operations (com.snc.sn_supplier_mgmt)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)