PlexTrac Core is a modular ServiceNow application that serves as the foundational integration engine for receiving, processing, and routing findings from PlexTrac into ServiceNow and from ServiceNow to PlexTrac. Designed with scalability and maintainability, it provides a robust REST-based data processing pipeline, dynamic table/field/value mapping, secure connection handling, and outbound update capabilities.
Whether integrating with Incident Management, GRC, Vulnerability Response, or Application Vulnerability Response modules, PlexTrac Core provides a unified and reusable framework for consistent, high-performance data integration.
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Central Integration Hub:
PlexTrac Core acts as the central engine to manage all inbound and outbound data flow between PlexTrac and ServiceNow. It is the foundational application upon which all PlexTrac product integrations (Incident, GRC, Vulnerability Response, and Application Vulnerability Response) are built. -
Configurable Object Mapping:
Includes pre-configured and extensible Table Map, Field Map, and Choice Map structures to dynamically route and transform PlexTrac payloads into ServiceNow-compatible records, eliminating the need for code-based customization. -
Secure Connection Management:
Supports secure, token-based authentication using OAuth 2.0.profile, and all data transmission is encrypted over HTTPS. -
RESTful Processing Layer:
Exposes Scripted REST APIs for data ingestion from PlexTrac, powered by reusable Script Includes that handle dynamic payload routing and processing logic -
Asset and Reference Resolution:
Automatically creates dependent reference records such as CI/Assets if they don’t already exist, ensuring record consistency and integrity. -
Outbound Sync & Retry Queue:
Built-in Outbound Queue captures and processes reverse updates to PlexTrac with support for retry logic, state
transitions, and scheduled batch processing.
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Modular Design:
It works like a reusable base for connecting with other apps like Incident, GRC, VR, and AVR. This makes it easy to scale and keeps everything consistent across the organization.
This is the first release of the PlexTrac Core Integration Engine, delivering the baseline infrastructure to enable seamless integration between PlexTrac and ServiceNow modules. It includes:
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Dynamic object/field/choice mapping capabilities
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A core REST processing engine
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Connection management and outbound sync
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Guided setup support
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Logging and error-handling framework for full transparency
This release is a prerequisite for enabling any of the following product apps:
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PlexTrac – Incident Management Integration
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PlexTrac – GRC Integration
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PlexTrac – Vulnerability Response Integration
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PlexTrac – Application Vulnerability Response Integration
- ServiceNow version Xanadu or above
- Doesn't require any dependices to install on the instance.