0
9.1.0
Zurich, Yokohama Patch 6, Yokohama, Xanadu Patch 9, Xanadu
ServiceNow® Enterprise Asset Management (EAM) automates the end-to-end life cycle of physical business assets. Understand what you own, where it is, and how it’s being used. Make data-driven financial and operational decisions to optimize asset investments from planning through retirement.
Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, RMAs, recalls, asset onboarding, and asset moves.
Manage maintenance plans for enterprise assets across all locations. Create maintenance schedules associated with models or assets based on user-defined rules triggered by time, use, or condition. Initiate and assign planned or ad-hoc enterprise asset work orders, including parts requirements. Keep asset information accurate through removing, swapping, or using assets as a result of a work order.
Operate asset warehouses efficiently and optimize stock levels for your organization by using inventory management capabilities such as stockrooms, stock rules, bulk orders, transfers, and mobile scanning. When enterprise assets are nearing the end of useful life, manage your asset refresh cycles, lease-end decisions, and disposal processes.
- Enterprise Asset Workspace, Facility Asset Workspace, Medical Asset Workspace, OT Asset Workspace, and Critical environment asset workspace.
- Multi-component model and asset management, risk scoring, and heatmaps
- Enterprise asset life-cycle automation: New asset requests, asset onboarding, asset moves, loaner assets, RMAs, recalls, refreshes, lease-ends, reclamations, repairs, disposals, and resale management
- Enterprise asset inventory management: Stockrooms, distribution channels, stockroom service locations, stock orders, shipment carriers integration, shipment tracking, automated stock rules, transfers, and advanced shipment notifications
- Asset total cost of ownership (Asset TCO): Comprehensive reporting tools for cost comparisons and capital planning enabled by automated calculations of all costs incurred against an asset throughout its lifecycle, including purchase costs, parts, maintenance, labor, and contracts, as well as the capability to project costs through an asset's expected end of life
- Integration with Zebra Technologies RFID system
- Mobile app: Work order tasks, asset scans, asset creation, asset audits, asset disposal, and technician drop-off tasks
- Asset action integrations with ITSM incidents
- Linear assets and Google Map integration
- Integration with WSD Indoor Maps to visual assets
- Import utility for models and assets
- Multi-tier model classification
- Calculated model life cycle
- Asset contract management and contract renewal flows
- Model and asset risk scores
- Multi-asset onboarding
- Asset hierarchy
- Admin center
- Asset groups
- Asset condition
- Asset performance reports
- Stockroom inventory reports
- Failure and resolution codes
- Asset calibration and remediation
- Unified receiving
- New:
- Developed a new app, "Enterprise Asset Management for DCNAM," offering EAM capabilities for data centers and telecom network centers to manage critical facility models, assets, and related workflows.
- Developed a new app "Enterprise Asset Management for Providers," offering EAM features for providers, vendors, and manufacturers to manage enterprise models, assets, and associated workflows.
- Fixed:
- Mandatory field validation is now enforced for disposal orders before allowing tasks to move from "Open" to "Close Complete." Users are prompted to complete all required fields before closing a task.
- Resolved ACL issues.
- The disposal reason field is now editable.
- Recall order fields (Serial Numbers, VINs, Recall Source, and Remediation) are now set to read-only when the order is in the "Acknowledged" state. All fields in the Acknowledge task are also enforced as read-only.
- Restored import functionality for Risk attributes during model import, ensuring attributes are applied correctly. The import process for pre-assembled models now retains the correct type and all components.
- Addressed accessibility issues in the onboarding flow.
Plugin dependencies:
- Asset Management (com.snc.asset_management)
- Procurement (com.snc.procurement)
- Enterprise model normalization (com.sn_eam_core)
- Asset Management Workspace - Recommendations (com.sn_itam_recomm)
- SM Planned Maintenance (com.snc.planned_maintenance)
- Work Management (com.snc.work_management)
- Performance Analytics (com.snc.pa)
- Playbook Experience (com.glide.playbook_experience.config)
- Process Automation Designer for App Engine (com.glide.pad.license)
- Cost Management (com.snc.cost_management)
App Dependencies:
- Expanded Model and Asset Classes (com.sn_ent - Version 2.15.0)
- CMDB CI Class Models (com.sn_cmdb_ci_class - Version 1.81.1)
- Asset Management Common (com.sn_itam_common - Version 14.0.0)
- Physical Assets (sn_phy_assets - Version 2.2.0)
- Risk Heat Map (com.sn_risk_heatmap - Version 21.0.0)
- Geo Map Component (com.sn_geo_map - Version 1.1.0)
- Smart Assessment Core (com.sn_smart_asmt - Version 21.1.1)
- sn-smart-assessment-connected (com.sn_smart_assessment_connected - Version 21.1.1)
- sn-smart-assessment-designer (com.sn_smart_assessment_designer - Version 21.0.3)
- Basic Scoring for Smart Assessments (com.sn_smart_scoring - Version 21.1.1)
- ISA Equipment Model (com.sn_isa_model - Version 3.0.0)