Australia, Zurich
Standalone Application
Streamline your incident response by automatically transforming Doppel alerts into ServiceNow tickets. This integration features bi-directional synchronization, ensuring that status updates and key fields remain consistent across both platforms in real-time. Eliminate manual data entry and keep your security and IT teams aligned with a single, unified source of truth.
- Bi-directional synchronization between Doppel alerts and ServiceNow Incident Management
- Automatic creation of DOP-prefixed incidents from Doppel digital risk alerts (phishing, brand abuse, impersonation, etc.)
- Score-based prioritization (Doppel alert score → ServiceNow impact/urgency)
- State mapping (Doppel queue_state → ServiceNow incident state) with automatic close code/notes for resolved/closed states
- Bi-directional comment synchronization
- Entity state synchronization (from Doppel Alert Fields table back to Doppel)
- Scheduled polling of Doppel alerts with configurable interval (minutes)
- Historical alert fetching on first run (configurable number of days)
- Doppel API V1 and V2 support with configurable API version selection
- Guided configuration form with Test Connectivity validation
- Comprehensive logging and error handling for troubleshooting
API Version Support: This application supports both Doppel API V1 and V2. Select the API version based on the credentials provided by Doppel.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Product: ITSM