0
2.2.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Customer Data Models for B2B2C (business-to-business-to-consumer) allow organizations across industries to easily configure multi-level customer relationships that enable them to trace case flows from business customers to their end customers. With the B2B2C model, you can support business customers who, in turn, serve the end consumer. This model can be used to support:
- Employees of a business customer
- End consumers of a business customer
- Enable customer service managers and agents to associate consumers to accounts, create sold products/install bases, and create cases for account consumers.
- Enable account consumers to view install bases/sold products and create cases from the customer portal.
- Enable contacts and partners to view install bases/sold products/cases, and create cases for account consumers.
New:
Granular admin roles: Added new granular admin roles to enable targeted permission assignments based on functional responsibilities, replacing broad admin access.
- Changed:
- Enhanced Customer Data Viewer role: The Customer Data Viewer (sn_customerservice.customer_data_viewer) role includes expanded access to additional data tables and menu items. These enhancements enable users to view a broader range of customer data while maintaining read-only access restrictions. With this enhancement, you can extend access to additional tables for the customer data viewer role. You can inherit household role in customer data viewer role and can explore additional menu items now accessible to the customer data viewer role.
Fixed
NARemoved
NA
- Required plugins and products
- Customer Data Models - B2B2C plugin (sn_acct_consumer)
- Dependencies
- Customer Service (com.sn_customerservice)
- Customer Service Install Base Management (com.snc.install_base)